Most business leaders know that customer service and attention to customer needs is an important part of running a business and encouraging repeat visits - be it to a traditional store or to an ecommerce site.   more »

Times are tough and businesses are getting creative in an effort to boost revenue, retain employees and ultimately weather the recession. According to a new survey by Financial Executives International and Baruch College's Zicklin School of Business, chief financial officers remain largely pessimistic about the general economy in the U.S., but are starting to feel more positive about their own business prospects.   more »