How employee motivation and loyalty can be fostered during an economic downturn
A manager who learns early to take the heat for his own mistakes yet offer accolades to others for a job well done may be cultivating a responsible, motivated employee pool through sound leadership.
Experts also say managers who recognize that money is not a top motivator, but instead give employees challenging work to keep them on task might be a step ahead in retaining top workers.
An Exchange business column by guest author and industry expert Ron Kaufman says that given the rocky economy, meaningful staff recognition and honest career development conversations can help boost team morale without breaking the company budget.
Jeff Mowatt shares similar sentiments in the February issue of Canada One magazine. Encouraging sales teams to dedicate sincere attention to customer service will help build customer loyalty, he says.
At the same time, says Mowatt in the article, managers can offer employees training to better prepare them for servicing customer relationships.
Employees tend to value useful, on-the-job training while company owners stand to reap benefits in terms of adding clients and revenue from workers utilizing the new skill set.
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